2nd Level Operations

Ericsson

  • Cotonou, Littoral
  • CDI
  • Temps-plein
  • Il y a 6 jours
As the tech firm that created the mobile world, and with more than 54,000 patents to our name, we've made it our business to make a mark. When joining our team at Ericsson you are empowered to learn, lead and perform at your best, shaping the future of technology. This is a place where you're welcomed as your own perfectly unique self, and celebrated for the skills, talent, and perspective you bring to the team.

Are you in?

Our Exciting Opportunity!

We are now looking for a Second Level Operations Specialist that will be responsible for the coordination, management, execution and reactive maintenance activities that require a higher level of support than offered by the 1st level Operations. This person shall ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.

You will:

Help with Assurance support activities
  • Responsibilities
  • Maintain the entire core network system.
  • Ensure the implementation of the customer's full needs and follow process.
  • Follow technology trend awareness to increase the productivity of the dependent information system.
  • Tasks
Monitoring and administration of Core Network which includes MGWs, MSCs, HLR and UDC nodes (HSS - CUDB - HLR - EDA or PG)
  • Daily, weekly, and monthly checks of nodes.
  • Preventive and curative maintenance of nodes with available support teams.
  • Regular system and data backups.
  • Implementation of usual requests (SS7, SIP, diameter etc), except related to new projects. Involvement of available support teams if needed. Among other tasks: Core Network capacity planning - Policies' access - IP Routing - License monitoring and alert - etc.
  • First and Second level troubleshooting of any latent issue or concern raised by client or third party
  • Production of regular reports related to associated services.
  • Network KPI follow up and action taking accordingly
  • IREG and interconnection activities handling
  • Core Signaling Protocol analysis and Core optimization with customer complaint handling
  • Skills
Hold at least a bachelor's or Master degree in IT, telecommunications, or any equivalent with a strength in IP.
  • Experience required - 3 to 6 years.
  • Experience in CS Core SME
  • Be able to work under pressure while meeting client's deadlines.
  • A strong asset would be having one or a combination of SS7 Sigtran Link / VoIP-SIP / Full IP/ NboIP/ AoIP/ ATM/ OSS/ ENM/ Netconf/ Wireshark/ Business Object/ Moshell/ Node Manager/ Winfiol/ Linux/Windows server.
  • Be fluent in English and French.
  • Strong knowledge in Microsoft Office suit especially in Excel would be an asset.
  • Communication and presentation skills.
What´s in it for you?

Here at Ericsson, our culture is built on over a century of courageous decisions. With us, you will no longer be dreaming of what the future holds - you will be redefining it. You won't develop for the status quo, but will build what replaces it. Joining us is a way to move your career in any direction you want; with hundreds of career opportunities in locations all over the world, in a place where co-creation and collaboration are embedded into the walls. You will find yourself in a speak-up environment where compassion and humanness serve as cornerstones for how we work, and where work-life balance is a priority. Welcome to an inclusive, global company where your opportunity to make an impact is endless.

What happens once you apply?

To prepare yourself for next steps, please explore here: https://www.ericsson.com/en/careers/job-opportunities/hiring-process

Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.

Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.

Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.

Primary country and city: Benin (BJ) || || Cotonou || [[mfield2]]

Req ID: 545167

Welcome to an inclusive, global company where your opportunity to make an impact is endless. Share your most innovative ideas, bring your unique perspective and bring your unique perspective in a speak up environment. With us, you will no longer be dreaming of what the future holds – you will be redefining it at a company where you’re empowered to lead and perform at your very best.

Being a part of our team means having the flexibility to take your career in many different directions, but it also means leveraging the supportive structure of a big organization, with clear personal and professional development opportunities.

We believe that great accomplishments deserve great benefits and transparent rewards. We strive to offer competitive, unbiased, and fair rewards for all our people. We empower you to manage your own time and promote flexible working opportunities, along with family-friendly policies.

to find out more about our benefits.

Ericsson